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Hi guys,
Below the classic answer from DHA after submitting my complaint about processing times for my visa application (sent the complaint on the 30th July):
Dear Mr X
The Department of Home Affairs has received your feedback on 30 July 2025. Feedback on our processes and services is important and we thank you for bringing this matter to our attention.
Your application is within our published processing times. We cannot provide any updates on your application’s progress. If you have lodged your application online, you can check the status of your application through ImmiAccount.
You may find the following information helpful:
Processing times
You can view current processing times on the following pages of the Department’s website; visa processing times. Information on visa and citizenship processing times is updated often as new data is available. You should check regularly to ensure you remain aware of the current processing times.
This information is only an indication of how long your application may take to process and does not guarantee that your application will be processed within the specified time frame.
Circumstances that affect processing times
We assess applications on a case-by-case basis, and actual processing times can vary due to individual circumstances including:
· whether you have lodged a complete application, including all necessary supporting documents
· how promptly you respond to any requests for additional information (remember to check your junk folder, as our correspondence may auto-filter into spam)
· how long it takes to perform required checks on the supporting information provided
· for permanent migration visa applications, how many places are available in the migration program
We have now referred your feedback to the relevant business area and closed this case. While no further response has been requested, business areas may provide additional comment at their discretion.
We hope this information has been helpful to you.
Yours sincerely
Jacob
Global Feedback Unit Department of Home Affairs
26 August 2025
