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Occupation Report

313112 ICT Customer Support Officer

Guide to Permanent Residency → Visa Points Calculator → ANZSCO Job Description and Tasks → Latest SkillSelect Backlog →

Subclass Eligibility

189
190
491
491 Family

Skill Assessment Authority

🌎

TRA →

Skill Level

2

Skilled Occupation List

🎲 STSOL

Australian Labour Market for ICT Customer Support Officer

Based on the Skills Priority List 2023 which provides a current assessment of the Australian labour market, including a detailed view of occupations in shortage and the anticipated future demand for occupations. Please refer to the State Eligibility subsection down below to know specific eligibility requirements for 190/491 state nomination.

National Future Demand
At economy-wide average
National Shortage Rating
No Shortage
Australian Capital Territory Shortage Rating
No Shortage
New South Wales Shortage Rating
No Shortage
Northern Territory Shortage Rating
Shortage
Queensland Shortage Rating
No Shortage
South Australia Shortage Rating
No Shortage
Tasmania Shortage Rating
Shortage
Victoria Shortage Rating
No Shortage
Western Australia Shortage Rating
No Shortage
DRAFT Core Skills Occupation List (CSOL) Confident OFF List
The Migration Strategy notes the Government will replace the Temporary Skill Shortage (TSS) visa with a new Skills in Demand (SID) visa, which will include a Specialist Skills Pathway, a Core Skills Pathway and an Essential Skills Pathway. The CSOL is one of the criteria for the SID visa and will target the Core Skills Pathway to Australia’s workforce needs. The CSOL will operate in a similar manner to the Skilled Migration Occupation Lists for the TSS482 visa.
Read more →

SkillSelect Backlog
189
190
491

Learn how to interpret data. Updated 31 Oct 2024

Points Backlog

Points
EOI Count
190
SUBMITTED
65
76
190
SUBMITTED
70
117
190
SUBMITTED
75
72
190
SUBMITTED
80
38
190
SUBMITTED
85
26
190
SUBMITTED
90
<20
190
SUBMITTED
95
<20
190
LODGED
65
<20
190
LODGED
70
<20
190
LODGED
75
<20
190
LODGED
80
<20
190
LODGED
85
<20
190
LODGED
95
<20
190
INVITED
65
<20
190
INVITED
70
<20
190
INVITED
80
<20
190
CLOSED
65
23
190
CLOSED
70
57
190
CLOSED
75
50
190
CLOSED
80
29
190
CLOSED
85
28
190
CLOSED
90
<20
190
CLOSED
95
<20
491
SUBMITTED
65
45
491
SUBMITTED
70
109
491
SUBMITTED
75
72
491
SUBMITTED
80
129
491
SUBMITTED
85
64
491
SUBMITTED
90
30
491
SUBMITTED
95
21
491
SUBMITTED
100
<20
491
SUBMITTED
105
<20
491
LODGED
65
<20
491
LODGED
70
<20
491
LODGED
75
<20
491
LODGED
80
<20
491
LODGED
85
<20
491
LODGED
90
<20
491
LODGED
95
<20
491
LODGED
100
<20
491
INVITED
90
<20
491
CLOSED
65
29
491
CLOSED
70
53
491
CLOSED
75
36
491
CLOSED
80
76
491
CLOSED
85
50
491
CLOSED
90
42
491
CLOSED
95
25
491
CLOSED
100
23
491
CLOSED
105
<20

States Backlog

State
EOI Count
190
SUBMITTED
ACT
44
190
SUBMITTED
ANY
<20
190
SUBMITTED
NSW
98
190
SUBMITTED
NT
22
190
SUBMITTED
QLD
27
190
SUBMITTED
SA
106
190
SUBMITTED
TAS
<20
190
SUBMITTED
VIC
91
190
SUBMITTED
WA
28
190
LODGED
ACT
<20
190
LODGED
ANY
<20
190
LODGED
NSW
<20
190
LODGED
QLD
<20
190
LODGED
SA
<20
190
LODGED
TAS
<20
190
LODGED
VIC
<20
190
INVITED
SA
<20
190
CLOSED
ACT
24
190
CLOSED
ANY
27
190
CLOSED
NSW
59
190
CLOSED
NT
<20
190
CLOSED
QLD
<20
190
CLOSED
SA
77
190
CLOSED
TAS
<20
190
CLOSED
VIC
66
190
CLOSED
WA
<20
491
SUBMITTED
ACT
57
491
SUBMITTED
ANY
<20
491
SUBMITTED
NSW
109
491
SUBMITTED
NT
40
491
SUBMITTED
QLD
32
491
SUBMITTED
SA
114
491
SUBMITTED
TAS
22
491
SUBMITTED
VIC
101
491
SUBMITTED
WA
40
491
LODGED
ACT
<20
491
LODGED
ANY
<20
491
LODGED
NSW
<20
491
LODGED
QLD
<20
491
LODGED
SA
<20
491
LODGED
TAS
<20
491
LODGED
VIC
<20
491
INVITED
SA
<20
491
CLOSED
ACT
54
491
CLOSED
ANY
28
491
CLOSED
NSW
85
491
CLOSED
NT
<20
491
CLOSED
QLD
24
491
CLOSED
SA
139
491
CLOSED
TAS
<20
491
CLOSED
VIC
56
491
CLOSED
WA
<20

State Points Backlog

Points ACT NSW NT QLD SA TAS VIC WA
190 SUBMITTED 65 <20 <20 <20 <20 22 <20 <20 <20
190 SUBMITTED 70 <20 33 <20 <20 35 <20 27 <20
190 SUBMITTED 75 <20 <20 <20 <20 <20 <20 <20 <20
190 SUBMITTED 80 <20 <20 <20 <20 <20 0 <20 <20
190 SUBMITTED 85 <20 <20 <20 <20 <20 0 <20 0
190 SUBMITTED 90 <20 <20 0 0 <20 0 <20 0
190 SUBMITTED 95 0 <20 0 0 0 0 0 0
190 LODGED 65 <20 <20 0 0 <20 <20 0 0
190 LODGED 70 0 <20 0 <20 <20 0 0 0
190 LODGED 75 <20 <20 0 <20 0 0 0 0
190 LODGED 80 0 <20 0 0 0 0 0 0
190 LODGED 85 0 0 0 0 <20 0 0 0
190 LODGED 95 0 0 0 <20 0 0 <20 0
190 INVITED 65 0 0 0 0 <20 0 0 0
190 INVITED 70 0 0 0 0 <20 0 0 0
190 INVITED 80 0 0 0 0 <20 0 0 0
190 CLOSED 65 <20 <20 <20 <20 <20 <20 <20 0
190 CLOSED 70 <20 <20 <20 <20 21 <20 <20 <20
190 CLOSED 75 <20 <20 <20 <20 <20 <20 <20 <20
190 CLOSED 80 <20 <20 0 <20 <20 <20 <20 <20
190 CLOSED 85 <20 <20 0 <20 <20 0 <20 <20
190 CLOSED 90 <20 <20 0 <20 <20 0 <20 0
190 CLOSED 95 0 <20 0 <20 <20 0 <20 0
491 SUBMITTED 65 <20 <20 <20 <20 <20 <20 <20 <20
491 SUBMITTED 70 <20 25 <20 <20 26 <20 24 <20
491 SUBMITTED 75 <20 <20 <20 <20 <20 0 <20 <20
491 SUBMITTED 80 <20 32 <20 <20 32 <20 29 <20
491 SUBMITTED 85 <20 <20 <20 <20 <20 <20 <20 <20
491 SUBMITTED 90 <20 <20 <20 <20 <20 <20 <20 <20
491 SUBMITTED 95 <20 <20 <20 <20 <20 <20 <20 <20
491 SUBMITTED 100 <20 <20 0 0 <20 0 0 0
491 SUBMITTED 105 0 <20 0 0 0 0 <20 0
491 LODGED 65 0 <20 0 0 0 0 <20 0
491 LODGED 70 0 <20 0 0 0 0 0 0
491 LODGED 75 <20 <20 0 0 <20 <20 0 0
491 LODGED 80 0 <20 0 <20 0 0 0 0
491 LODGED 85 <20 0 0 <20 0 0 0 0
491 LODGED 90 0 <20 0 0 <20 0 0 0
491 LODGED 95 0 0 0 0 <20 0 0 0
491 LODGED 100 0 <20 0 0 0 0 0 0
491 INVITED 90 0 0 0 0 <20 0 0 0
491 CLOSED 65 <20 <20 <20 <20 <20 <20 <20 <20
491 CLOSED 70 <20 <20 <20 <20 24 <20 <20 <20
491 CLOSED 75 <20 <20 <20 <20 <20 <20 <20 0
491 CLOSED 80 <20 <20 <20 <20 33 <20 <20 <20
491 CLOSED 85 <20 <20 <20 <20 <20 <20 <20 <20
491 CLOSED 90 <20 <20 0 <20 <20 <20 <20 <20
491 CLOSED 95 <20 <20 0 <20 <20 0 <20 0
491 CLOSED 100 <20 <20 0 <20 <20 0 <20 <20
491 CLOSED 105 0 <20 0 <20 <20 0 0 0

State Eligibility

Login to view →

Our User Profile Pool

We have 13 ICT Customer Support Officers in SmartVisaGuide pool who have contributed 35 events to their timeline.
Invited
Nigeria flag
60 pts
Nigeria
Seen 3 hours ago→
Iran flag
70 pts
Iran
Seen 1 day ago→
Qatar flag
65 pts
Qatar
Seen 1 day ago→
Invited
Sri Lanka flag
70 pts
Sri Lanka
Seen 3 days ago→
Invited
Australia flag
65 pts
Australia
Seen 3 days ago→
Invited
Pakistan flag
75 pts
Pakistan
Seen 6 days ago→
Invited
Malaysia flag
65 pts
Malaysia
Seen 1 week ago→
Singapore flag
75 pts
Singapore
Seen 2 weeks ago→
Philippines flag
65 pts
Philippines
Seen 1 month ago→
Invited
Vietnam flag
55 pts
Vietnam
Seen 3 months ago→
Invited
India flag
85 pts
India
Seen 3 months ago→
Invited
Vietnam flag
65 pts
Vietnam
Seen 3 months ago→
Tunisia flag
70 pts
Tunisia
Seen 1 year ago→

ACT Rounds for 3131 ICT Support Technicians

ACT nominations are based on matrix points (not EOI points) and ACT releases complete round data at a Unit Group Level (first 4 letters of ANZSCO Code).

Login to view →

Recent events from our Database

Data collected from multiple sources. WA and ACT release complete round data which you can view here.
29 Oct 2024
Visa Granted
190
NSW
85 pts
🦘 Onshore
Lodged 08 May 2023
📋 S56 on 28 Oct 2024
Our Database
→
29 Oct 2024
Visa Granted
190
NSW
70 pts
🌏 Offshore
Lodged 21 May 2023
Our Database
→
28 Oct 2024
Visa Granted
190
NSW
80 pts
🌏 Offshore
Lodged 18 May 2023
Our Database
→
Login to view the remaining 25 entries →

Other occupations in Unit Group 3131

Preview image for Hardware Technician (313111)
313111 | Hardware Technician
Preview image for Web Administrator (313113)
313113 | Web Administrator
Preview image for ICT Support Technicians nec (313199)
313199 | ICT Support Technicians nec

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