Book Appointment Login
Cover image for Customer Service Manager (149212)
Occupation Report

149212 Customer Service Manager

Guide to Permanent Residency → Visa Points Calculator → ANZSCO Job Description and Tasks → Latest SkillSelect Backlog →

Subclass Eligibility

189
190
491
491 Family

Skill Assessment Authority

🌎

VETASSESS →

Skill Level

2

Skilled Occupation List

🎲 STSOL

Australian Labour Market for Customer Service Manager

Based on the Skills Priority List 2023 which provides a current assessment of the Australian labour market, including a detailed view of occupations in shortage and the anticipated future demand for occupations. Please refer to the State Eligibility subsection down below to know specific eligibility requirements for 190/491 state nomination.

National Future Demand
At economy-wide average
National Shortage Rating
No Shortage
Australian Capital Territory Shortage Rating
No Shortage
New South Wales Shortage Rating
No Shortage
Northern Territory Shortage Rating
Shortage
Queensland Shortage Rating
No Shortage
South Australia Shortage Rating
No Shortage
Tasmania Shortage Rating
Shortage
Victoria Shortage Rating
No Shortage
Western Australia Shortage Rating
No Shortage
DRAFT Core Skills Occupation List (CSOL) Confident OFF List
The Migration Strategy notes the Government will replace the Temporary Skill Shortage (TSS) visa with a new Skills in Demand (SID) visa, which will include a Specialist Skills Pathway, a Core Skills Pathway and an Essential Skills Pathway. The CSOL is one of the criteria for the SID visa and will target the Core Skills Pathway to Australia’s workforce needs. The CSOL will operate in a similar manner to the Skilled Migration Occupation Lists for the TSS482 visa.
Read more →

SkillSelect Backlog
189
190
491

Learn how to interpret data. Updated 31 Oct 2024

Points Backlog

Points
EOI Count
190
SUBMITTED
65
113
190
SUBMITTED
70
128
190
SUBMITTED
75
91
190
SUBMITTED
80
102
190
SUBMITTED
85
60
190
SUBMITTED
90
<20
190
SUBMITTED
95
<20
190
LODGED
65
<20
190
LODGED
70
<20
190
LODGED
75
<20
190
LODGED
80
<20
190
LODGED
85
<20
190
LODGED
90
<20
190
LODGED
95
<20
190
INVITED
80
<20
190
CLOSED
65
39
190
CLOSED
70
44
190
CLOSED
75
<20
190
CLOSED
80
33
190
CLOSED
85
<20
190
CLOSED
90
<20
190
CLOSED
95
<20
491
SUBMITTED
65
118
491
SUBMITTED
70
193
491
SUBMITTED
75
155
491
SUBMITTED
80
148
491
SUBMITTED
85
94
491
SUBMITTED
90
109
491
SUBMITTED
95
53
491
SUBMITTED
100
<20
491
SUBMITTED
110
<20
491
LODGED
65
<20
491
LODGED
70
<20
491
LODGED
75
<20
491
LODGED
80
<20
491
LODGED
85
<20
491
LODGED
90
<20
491
INVITED
90
<20
491
CLOSED
65
<20
491
CLOSED
70
75
491
CLOSED
75
56
491
CLOSED
80
61
491
CLOSED
85
30
491
CLOSED
90
40
491
CLOSED
95
<20
491
CLOSED
100
<20
491
CLOSED
105
<20

States Backlog

State
EOI Count
190
SUBMITTED
ACT
79
190
SUBMITTED
ANY
38
190
SUBMITTED
NSW
125
190
SUBMITTED
NT
32
190
SUBMITTED
QLD
35
190
SUBMITTED
SA
92
190
SUBMITTED
TAS
24
190
SUBMITTED
VIC
129
190
SUBMITTED
WA
79
190
LODGED
ACT
<20
190
LODGED
NSW
<20
190
LODGED
QLD
<20
190
LODGED
SA
<20
190
LODGED
VIC
<20
190
LODGED
WA
<20
190
INVITED
ANY
<20
190
INVITED
NT
<20
190
INVITED
SA
<20
190
INVITED
TAS
<20
190
CLOSED
ACT
<20
190
CLOSED
ANY
24
190
CLOSED
NSW
28
190
CLOSED
NT
<20
190
CLOSED
QLD
<20
190
CLOSED
SA
42
190
CLOSED
TAS
<20
190
CLOSED
VIC
48
190
CLOSED
WA
<20
491
SUBMITTED
ACT
124
491
SUBMITTED
ANY
47
491
SUBMITTED
NSW
153
491
SUBMITTED
NT
64
491
SUBMITTED
QLD
56
491
SUBMITTED
SA
157
491
SUBMITTED
TAS
45
491
SUBMITTED
VIC
160
491
SUBMITTED
WA
193
491
LODGED
ACT
<20
491
LODGED
NSW
<20
491
LODGED
QLD
<20
491
LODGED
SA
<20
491
LODGED
VIC
<20
491
LODGED
WA
<20
491
INVITED
SA
<20
491
CLOSED
ACT
41
491
CLOSED
ANY
29
491
CLOSED
NSW
52
491
CLOSED
NT
<20
491
CLOSED
QLD
<20
491
CLOSED
SA
86
491
CLOSED
TAS
<20
491
CLOSED
VIC
43
491
CLOSED
WA
47

State Points Backlog

Points ACT NSW NT QLD SA TAS VIC WA
190 SUBMITTED 65 <20 24 <20 <20 20 <20 <20 <20
190 SUBMITTED 70 <20 29 <20 <20 21 <20 31 <20
190 SUBMITTED 75 <20 21 <20 <20 <20 <20 20 <20
190 SUBMITTED 80 <20 20 <20 <20 <20 <20 23 <20
190 SUBMITTED 85 <20 <20 <20 <20 <20 <20 <20 <20
190 SUBMITTED 90 0 <20 <20 0 <20 0 <20 <20
190 SUBMITTED 95 0 <20 0 0 0 0 <20 0
190 LODGED 65 0 <20 0 0 <20 0 0 0
190 LODGED 70 0 <20 0 0 <20 0 0 <20
190 LODGED 75 <20 <20 0 0 <20 0 <20 0
190 LODGED 80 <20 <20 0 0 0 0 0 0
190 LODGED 85 0 0 0 0 <20 0 0 0
190 LODGED 90 0 0 0 <20 0 0 0 0
190 LODGED 95 0 0 0 0 0 0 <20 0
190 INVITED 80 0 0 <20 0 <20 <20 0 0
190 CLOSED 65 <20 <20 <20 <20 <20 <20 <20 <20
190 CLOSED 70 <20 <20 <20 <20 <20 <20 <20 <20
190 CLOSED 75 <20 <20 <20 <20 <20 <20 <20 <20
190 CLOSED 80 <20 <20 <20 0 <20 <20 <20 <20
190 CLOSED 85 <20 <20 0 <20 0 0 <20 0
190 CLOSED 90 0 <20 0 0 <20 0 <20 <20
190 CLOSED 95 0 0 0 0 <20 0 <20 0
491 SUBMITTED 65 <20 24 <20 <20 <20 <20 <20 23
491 SUBMITTED 70 21 30 <20 <20 35 <20 32 39
491 SUBMITTED 75 22 25 <20 <20 26 <20 26 28
491 SUBMITTED 80 24 28 <20 <20 26 <20 29 27
491 SUBMITTED 85 <20 <20 <20 <20 <20 <20 <20 22
491 SUBMITTED 90 <20 <20 <20 <20 <20 <20 20 29
491 SUBMITTED 95 <20 <20 <20 <20 <20 <20 <20 <20
491 SUBMITTED 100 <20 <20 0 0 <20 0 <20 <20
491 LODGED 65 <20 <20 0 0 <20 0 <20 <20
491 LODGED 70 <20 <20 0 0 <20 0 0 0
491 LODGED 75 <20 <20 0 0 <20 0 0 0
491 LODGED 80 <20 <20 0 0 <20 0 0 <20
491 LODGED 85 0 <20 0 0 <20 0 0 0
491 LODGED 90 <20 0 0 <20 <20 0 0 0
491 INVITED 90 0 0 0 0 <20 0 0 0
491 CLOSED 65 <20 <20 0 <20 <20 <20 <20 <20
491 CLOSED 70 <20 <20 <20 <20 22 <20 <20 <20
491 CLOSED 75 <20 <20 <20 <20 <20 <20 <20 <20
491 CLOSED 80 <20 <20 <20 <20 <20 <20 <20 <20
491 CLOSED 85 <20 <20 <20 <20 <20 0 <20 <20
491 CLOSED 90 <20 <20 <20 0 <20 <20 <20 <20
491 CLOSED 95 <20 <20 0 <20 <20 <20 0 <20
491 CLOSED 100 <20 <20 0 0 <20 0 <20 <20
491 CLOSED 105 0 0 0 0 <20 0 0 0

State Eligibility

Login to view →

Our User Profile Pool

We have 10 Customer Service Managers in SmartVisaGuide pool who have contributed 45 events to their timeline.
Australia flag
60 pts
Australia
Seen 6 hours ago→
Invited
Sri Lanka flag
75 pts
Sri Lanka
Seen 1 day ago→
Australia flag
65 pts
Australia
Seen 1 month ago→
United States flag
75 pts
United States
Seen 2 months ago→
United Arab Emirates flag
80 pts
United Arab Emirates
Seen 3 months ago→
Invited
India flag
80 pts
India
Seen 4 months ago→
Australia flag
70 pts
Australia
Seen 6 months ago→
Invited
United Arab Emirates flag
75 pts
United Arab Emirates
Seen 9 months ago→
Invited
Australia flag
75 pts
Australia
Seen 9 months ago→
Colombia flag
60 pts
Colombia
Seen 11 months ago→

ACT Rounds for 1492 Call or Contact Centre and Customer Service Managers

ACT nominations are based on matrix points (not EOI points) and ACT releases complete round data at a Unit Group Level (first 4 letters of ANZSCO Code).

Login to view →

Recent events from our Database

Data collected from multiple sources. WA and ACT release complete round data which you can view here.
25 Oct 2024
Visa Granted
190
WA
80 pts
🦘 Onshore
Lodged 28 Apr 2023
📋 S56 on 15 Aug 2024
Our Database
→
24 Oct 2024
Visa Granted
491
NSW
70 pts
🌏 Offshore
Lodged 11 May 2023
📋 S56 on 06 Jun 2024
Our Database
→
10 Oct 2024
Visa Granted
491
NSW
70 pts
🌏 Offshore
Lodged 19 Jun 2023
Our Database
→
Login to view the remaining 18 entries →

Other occupations in Unit Group 1492

Preview image for Call or Contact Centre Manager (149211)
149211 | Call or Contact Centre Manager

We offer consultation

Explore your subclass 189, 190 and 491 nomination and visa options and maximise your chances of success.

Book appointment ($49) → via Zoom (from anywhere in the world)
Our Skilled Migration Package (AU$2500) →

What do we offer ?

Cover image for Guide to Permanent Residency
Guide to Permanent Residency Read now →
Cover image for Browse Our Database
Browse Our Database View Database →
Cover image for Freedom of Information Data
Freedom of Information Data Download data →
Cover image for Detailed Visa Reports
Detailed Visa Reports View reports →
Cover image for Visa Processing Time
Visa Processing Time Check now →
Cover image for 189, ACT and WA Rounds
189, ACT and WA Rounds Check now →
Cover image for Visa Points Calculator
Visa Points Calculator Check your points →
Cover image for Find your ANZSCO Code
Find your ANZSCO Code Search now →
Cover image for State Website Monitor
State Website Monitor View monitors →
Cover image for Frequently Asked Questions
Frequently Asked Questions Read FAQs →
Cover image for Skilled Occupation List (SOL)
Skilled Occupation List (SOL) View SOL →
Cover image for SkillSelect Backlog
SkillSelect Backlog View backlog →
Cover image for View User Profiles
View User Profiles View EOI Pool →
Cover image for Subclass 189 Visa Report
Subclass 189 Visa Report View report →
Cover image for Subclass 190 Visa Report
Subclass 190 Visa Report View report →
Cover image for Subclass 491 Visa Report
Subclass 491 Visa Report View report →

📭 You may like these blog posts

Cover image for FY2024-25 Tasmania State Nominated Migration Program FY2024-25 Tasmania State Nominated Migration Program→
Cover image for Document Review Service Document Review Service→
Cover image for FY2024-25 Northern Territory (NT) Offshore Migration Occupation List FY2024-25 Northern Territory (NT) Offshore Migration...→
Cover image for FY2024-25 Migration Program Planning Levels FY2024-25 Migration Program Planning Levels→
Cover image for FY2024-25 Western Australia (WA) Skilled Occupation List FY2024-25 Western Australia (WA) Skilled Occupation List→
Cover image for Visitor Visa and Temporary Graduate 485 Visa holders no longer able to apply Study Visa Onshore Visitor Visa and Temporary Graduate 485 Visa holders...→
Cover image for Changes to the Temporary Graduate visa program proposed 1 July 2024 Changes to the Temporary Graduate visa program...→
Cover image for Changes to the Temporary Graduate visa program proposed 1 July 2024 Changes to the Temporary Graduate visa program...→
Cover image for DRAFT Core Skills Occupation List (CSOL) DRAFT Core Skills Occupation List (CSOL)→
Cover image for Summary of FY2023-24 WA State Nomination Rounds Summary of FY2023-24 WA State Nomination Rounds→
Cover image for New Australian Migration Strategy released on 11 Dec 2023 New Australian Migration Strategy released on 11 Dec 2023→
Cover image for Results of Canberra Matrix Invitation Round 27 November 2023 Results of Canberra Matrix Invitation Round 27 November 2023→

About